Shipping & Processing

Shipping policies are reserved for orders within the continental United States only. We do not ship outside of the United States of America.

Standard Shipping

Our standard shipping is Free shipping site wide. The Perfect Backyard will assume all the cost of shipping items to our customers. The Perfect Backyard orders for in-stock products and items are generally delivered within 7-14 business days. 

Smaller items are shipped via standard ground service. In-stock items that are smaller and traveling ground will generally arrive in about 6-8 business days. Items that ship directly from the manufacturer may take longer. Please note: Items ordered at the same time may not be delivered together. Shipping and delivery charges are subject to change. If there will be shipping and delivery charges they will be calculated on the lowest advertised price of each item, prior to any promotional discounts.

Order Confirmation and Processing

When you place your order you will receive an order confirmation e-mail.  It will have your order number and will reference only the items purchased. This means that we have received your order and have initially authorized your credit card for the purchase.  Once we receive your order, it will take typically 2 days for processing. During this time we are already getting your item ready for shipment and most times already headed out the door. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 2 business days) we will process the charges and submit the order for shipment.

Over Size Handling Fee

Bulky or heavy items have an additional oversize handling fee. You will be able to see if your item has an oversize handling fees during your the cart view after adding your item. The over size handling fee, when applicable does not constitute the item does not still have free shipping. Items with free shipping occasionally have a separate oversized handling fee (truck delivery charge). Some extremely large items will take 3-4 weeks and have to travel via freight truck. If an item in our shop meets these qualifications it will be seen on the product page of those products.

Order Shipment Tracking

We will send you tracking information as soon as your order starts its journey to your perfect backyard. Orders will be notified of the different stages of the process, such as, “Your Item Is Being Prepped For Shipping”. E-mails will be sent to the e-mail address provided during checking out. If you have any questions about your orders tracking information feel free to contact us via customersupport@theperfectbackyard.com

Delivery

Items are unloaded by the driver and placed inside the first-floor doorway, garage or covered area. If the home is a multi-dwelling building, the items will be delivered inside the residence. No assembly is included. Packaging removal is not available through home delivery. Our delivery experience is contactless and your signature is not required.

SALES TAX: The Perfect Backyard collects sales tax where required under federal and state law. The sales tax will be calculated during the checkout process and displayed in your checkout and order summary. Shipping and handling charges may be subject to sales tax.

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